Shipping policy

Thank you for shopping at Momenga! We are committed to providing you with the best possible shopping experience, including efficient and reliable shipping services. Please take the time to read our shipping policy below to better understand our procedures and expectations.

 

1. Shipping methods and times

We offer several shipping methods to meet your needs. Available options and estimated delivery times may vary depending on your location and the product(s) you have ordered. Please refer to the payment page for specific shipping options and associated delivery times.

 

2. Order processing times

Orders generally take 1-2 business days to be processed and shipped. Working days exclude weekends and public holidays. We will notify you by e-mail when your order has been processed and shipped. Please note that some products may have longer processing times, which will be clearly indicated on the product page.

 

3. Shipping rates

Shipping costs are calculated according to the weight and dimensions of the products in your order, as well as the shipping method selected at checkout. You will be able to consult shipping costs before completing your purchase. In some cases, we may offer free shipping promotions, which will be clearly communicated on our website.

 

4.shipping destinations

We currently ship to addresses in Europe. If you are located outside these areas, please contact our customer support team to find out if it is possible to ship your order to your country.

 

5. Tracking your order

Once your order has been shipped, you will receive a shipping confirmation e-mail containing a tracking number, which you can use to follow the progress of your order. It takes a few hours for the tracking information to become available after we receive the e-mail.

 

6. Carriers

We work in partnership with reputable carriers to ensure the safe and timely delivery of your orders. The carrier used for your shipment depends on a number of factors, including where you live and the shipping method you choose.

 

7. Shipping delays

While we strive to meet all estimated delivery times, please be advised that shipping delays may occur due to factors beyond our control, such as weather conditions, customs formalities or carrier delays. We thank you for your understanding in such situations.

 

8. Accuracy of address

It is essential that you provide accurate delivery information when placing an order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery addresses. Please double-check your shipping information before completing your order.

 

9. Lost or stolen parcels

If your package is lost or stolen after being marked as delivered by the carrier, please contact us immediately. We will work with the carrier to investigate the problem and help you resolve it to the best of our ability.

 

10. Returns and exchanges

For more information on our returns and exchanges policy, please visit our dedicated returns and exchanges policy page.

 

11. Contact us

If you have any questions, concerns or need assistance regarding your order or our shipping policy, please feel free to contact our customer support team.

 

By placing an order with Momenga, you agree to abide by the terms and conditions set forth in this shipping policy. We reserve the right to modify this policy without prior notice, so we encourage you to consult it regularly.

Thank you for shopping with Momenga. Thank you for your confidence!

 

Last update :4/30/2024